Reference

Legal Conditions for Your dian4 Account

Access to dian4 depends on local law and is available only where permitted in your region. These terms set out how your account works, what we expect, and how we handle your information — read them before you open an account.

Eligibility by regionAccount holder rulesDANA, OVO, GoPay wallet useData and privacyContact and disputes
dian4 Legal Conditions for Your dian4 Account
CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about these terms, your account status, or how a specific condition applies to you, our team is reachable through the channels below. Players in Jakarta and across Indonesia can use the same contact paths — we handle account and legal queries directly.

Live Chat Open the chat window from your account dashboard. We handle legal and account queries there — no need to email for straightforward term clarifications.
Email Support Send detailed account or legal queries to our support address. Include your account ID so we can pull your details and respond with a specific answer.
Help Centre Our help centre covers common questions on account eligibility, wallet conditions for DANA, OVO, and GoPay, and how to request data changes or account closure.
ACCOUNT AND DATA

How We Handle Your Data and Account

We collect only what we need to run your account and process transactions through your chosen wallet — DANA, OVO, or GoPay. Data is stored securely, access is limited to verified staff, and we do not sell your information to third parties. You can request a copy of your data or ask us to close your account at any time through our support channels.

Data Retention

Account data is retained for as long as your account is active and for a defined period after closure, in line with applicable regulations for Indonesia-based platforms.

Cookie Use

We use cookies to keep your session active, remember your wallet preference between DANA, OVO, and GoPay, and measure how pages perform — not for advertising profiling.

Account Security

Your account is protected by password and OTP verification on login. If you notice unexpected access, contact support immediately and we will lock the account while we investigate.

Data Requests

You can ask us to provide, correct, or delete your personal data. Submit a request via email support with your account ID and we will respond within the window required by applicable rules.

Legal Questions We Hear Most

These are the questions we actually get from account holders about eligibility, data, and how these terms work day to day. If yours isn't here, hit the live chat or email us directly.

Account access is available to eligible individuals where local law permits. You confirm eligibility when you create an account. We may request verification at any point to confirm this.

We store the account or wallet reference needed to process your transaction, not full wallet credentials. Payment data is handled through secure transfer channels and is not shared with third parties.

Send a data request to our support email with your account ID. We will compile and send your data within the timeframe required by applicable rules for Indonesia-region accounts.

Yes. Submit a closure and deletion request via email support. We will close your account and delete personal data, retaining only what we are legally required to keep for a defined period.

Updated terms are posted on this page with the effective date. Continuing to use your account after that date means you accept the new version. We recommend checking this page periodically.

Access depends on local law in your specific area. We serve eligible regions in Indonesia, but we cannot confirm availability in every location — check whether access is permitted where you are.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.