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What You Agree to When You Use dian4

These terms set out the rules for your account, your deposits, and how we handle access across the lobby. Using dian4 — whether through mobile or desktop — means you accept these conditions, which apply where local law permits.

Account-holder agreementDANA, OVO, GoPay coveredIndonesia-eligible accessMobile and desktop scopeSubject to local law
dian4 What You Agree to When You Use dian4
REACH OUR TEAM

Contact Us About These Terms

Questions about your account terms, payment conditions, or access eligibility are handled by our support team. You can reach us through live chat in the lobby, by email, or via the in-app help center — response paths are open for Indonesia accounts.

Team online

Live Chat

Open the chat widget inside your account lobby. Available for Indonesia account holders with questions about terms, deposits, or access conditions.

Email Support

Send your question to our support address from your registered email. Include your account reference so we can pull up your terms context quickly.

Help Center

The in-app help center covers common terms questions — account rules, wallet scope, and what to do if your region status changes.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Account Rights

We take the handling of your account data seriously. Here is how we manage the key areas that matter when you read through these terms.

Account Security

Your account is protected with session-based authentication. We recommend updating your password regularly and never sharing your OTP with anyone, including support staff.

Data Retention

We keep account and transaction records for as long as required by applicable rules in eligible regions. You can request a summary of your data through the support channels on this page.

Cookie Use

We use functional and analytics cookies to keep your session active and to improve lobby performance. You can manage cookie preferences through your browser settings at any time.

Requesting Changes

To update your registered details — email, phone, linked wallet — contact support with your account reference. Changes to DANA, OVO, or GoPay links require wallet verification before they take effect.

Common Questions About These Terms

Here are the questions we hear most often about account terms, access conditions, and how we handle data and payment rules.

These terms apply to anyone who opens an account on dian4 and accesses the lobby, including deposits via DANA, OVO, or GoPay. Access is available where local law and eligible regions permit.

Close your account before the updated terms take effect. Continued use after the posted effective date means you accept the revised version. Contact support if you need the timeline clarified.

No. Your account is personal and non-transferable. You are solely responsible for all activity under it, including any transactions made via your linked DANA, OVO, or GoPay wallet.

Reach out through live chat or email using your registered contact details. Include your account reference and specify what data you need — we will respond according to applicable rules in your eligible region.

We will contact you via your registered details and walk you through the next steps. Access to the lobby pauses for ineligible regions until your status is confirmed or the situation is resolved.

Contact support with your account reference and the wallet you want to update — DANA, OVO, or GoPay. We run a verification step before any wallet link change is applied to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.